2023 Connected Community Tyler Excellence Award Winners

Recognizing agencies that have effectively integrated multiple Tyler solutions to enable a fully connected community within their agency, or across agency or jurisdiction boundaries, and with their residents.

Data & Insights

SANDAG: San Diego Association of Governments, California

Featured Tyler Product: Data & Insights

In order to bring together local decision-makers to develop solutions to regional issues, SANDAG adopted the Enterprise Data Platform and Open Data Platform for their 19+ local jurisdictions, member agencies, and the public. SANDAG built a centralized data catalog to not only house SANDAG unique data assets, but also to allow end users to search across all assets

  • Facilitated local jurisdictions consistently measuring and reviewing sustainable development effort across the San Diego – Baja California region
  • Provided a centralized and reputable source of information on public safety including regional crime data and criminal justice research
  • Monitored goods movement via border crossing volume and trade portal for the San Diego – Baja California binational region
  • Offers a hub for original research publication and brand new analytics on economic and labor market analysis


The City of Grand Forks, North Dakota

Featured Tyler Product: New World ERP

Among many guiding principles for the city of Grand Forks, North Dakota, two remain top priorities – organizational efficiency and a commitment to service and transparency across its community. To uphold these responsibilities, they needed an easy-to-use software solution that centralizes cross-departmental data, empowers city staff, and strengthens community engagement. Using Tyler’s New World ERP solution, the city has achieved:

  • Streamlined timekeeping and scheduling that integrates directly with HR
  • Mobile accessibility for resident bills and payment
  • Reduced administrative workload for payroll processing by 25%
  • Secure, digital storage of all city documents
  • Strategic alignment that connects their organization and community

Public Safety

Northern Tier Emergency Services, Pennsylvania

Featured Tyler Product: Enterprise Public Safety

This nine-county region needed to find a CAD solution that allowed seven different dispatch centers to share resources and effectively serve the community and first responders. After implementing Enterprise CAD, the region has:

  • Created a streamlined system that shares resources and improves call coverage for seven dispatch centers across nine counties
  • Improved communication between agencies thanks to a shared system, reducing the risk of missed or incorrect information
  • Achieved Next Generation 911 compliance
  • Improved the level of life-saving service provided to the communities
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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people make communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities