ERP Pro 10 Utilities: Customer Service Representative (CSR) Training Academy Virtual Learning Lab

Click the register button on the right to see full course description included related documents on Tyler U. A Tyler U account is required to enroll/access. If you receive a single sign on error when clicking the register button, contact TylerU@tylertech.com to request account instructions. Pack a lunch and join us for the all new Customer Service Representative Training Academy! Do you have new CSRs or clerks who need training on the vital tasks they need to perform in ERP Pro 10 Utility Billing and Cashiering? Let us train them for you! This 3, half-day course covers how contacts, addresses, and utility accounts are connected and makes vital connections between these items that help CSRs with more advanced topics down the road. We will address how to manage utility accounts, create and complete service orders, take payments in Cashiering and navigate Tyler Community and Tyler U. Rest assured knowing your new CSR will get the most updated training on new features that affect their job by letting Tyler do the work for you! (*Instructor will break 30 minutes for lunch. Time TBD by actual attendees.)